Process of Write Off an Invoice in Quickbooks

Follow the steps given below to write off the invoices:

  • If you haven’t yet opened the Client Data Review then go to menu bar and choose Accountant and then Accountant Centre
  • Then from the task group of Accounts Receivable choose Write Off Invoices task
  • If a warning pop-up saying that one or more than one customer present in list is having available credits then tap on OK in order to close the pop-up of message. Make sure that you carefully go through the Open Invoices reports of your clients as recommended previously
  • Then go to the drop-down list of Age and choose between the receivable that are shown aged for over 180 days, aged for over 120 days, custom date or a review period
  • This step is optional. In order to limit the displayed transactions that are useful particularly at the time of writing off the balances that are small, make sure that the amount is entered by you in the box of Balances Due Less Than
  • Choose the To Date
  • Then go to the drop-down list of Transaction Type and from there select Invoices, All Charges, Statement Charges or Finance Charges
  • Tap on Refresh if the filters are changed
  • Then make sure that checkmark is put in front of every transaction that you are willing to write off the open balance for. (Optional) tap on the Deselect All button or Select All button which is present at the screen’s bottom in order to make the process simple
  • Go to drop down list and choose Write-Off Date and Write-Off Item. (Optional) you can also choose a Class
  • Click on the button of Preview & Write-Off. Confirm Write-Off dialog box will be displayed by CDR
  • After reviewing all the invoices carefully click on Write Off or you can also click on Cancel
  • You will be returned to dialog box of Write Off Invoices by CDR. Press Esc key in order to have a look on the completed details of Write-Off
  • Tap on Save as PDF in order to get the print of your records

Credit Memo transaction is created by QuickBooks by using the date and item that was selected by you when write-off was created and then this credit is applied to original invoice.

How to write off the unpaid invoice?

When the report is run by you or you try to open any unpaid invoice, the only option you see is the receive payment and enter the monetary amount in the block of amount paid, before you even get the choice to writing off the unpaid balance.

As you believe that you won’t be able to receive the unpaid balance, the only option left with you is to show at least payment of 1 cent and going further the remaining you can write off.

Not just the issue written above, you may face other issues as well while writing off the invoices in QuickBooks. Answers to all your queries and concerns lies with SMB QuickBooks tech support team. Our experienced staff at SMB QuickBooks tech support helpdesk can be reached on


  1. Do I have to record it manually in my QuickBooks account?

    No, you don’t have to record the writing off invoices manually as QuickBooks automatically update your account.

  2. Why to write-off invoices or in which situation it should be considered?

    The write-off invoices are basically done for matching the results of the financial report of your account. There are many more reasons like overdue and too late to pay, discounts given, bad debts, and more.

  3. What are the steps to write-off an invoice in QuickBooks?

    For write off invoices, you have to follow the steps below-

    💠 Firstly, check the account receivable 
    💠 Then you have to create the account of Bad debt
    💠 Now do create the item for bad debt account
    💠 Issue the credit note for the bad debt you have
    💠 The credit note that you created above, apply it to the invoice
    💠 In the end, run the Bad Debt report.

Further Reading