Matching QuickBooks Transaction to two side Column

Here is one of the customers who was unable to match the transaction and we helped to resolve the issue if you are facing a similar type of issue we can help you sort that out:

"I have pro-2013, when I download deposits to match to Quickbooks transactions there are two side columns. The right side normally has boxes to click on to match the two sides, the boxes are no longer there and I cannot click on the line item. What do I do?"