How to Resolve QuickBooks Encryption Decryption Errors ?

QuickBooks users commonly encounter this error message in the Qbwin.log file: failed to decrypt user’s master key. This QuickBooks error is mainly caused due to the user list or your built-in user in your company data is damaged.

If you are facing ‘ Failed to decrypt user’s master key’ error on EnterpriseSuite , you have to contact Intuit QB Enterprise Support Telephone for fixing this issue .

Fixing Qbwin.log: LVL_SEVERE_ERROR

To resolve the “Quickbooks Was Unable to Decrypt The File with The Password” Check through the QuickBooks Admin user for damage, Follow mentioned below steps:

Total Time: 12 minutes

  1. Step One

    Update the software to the Latest Release

  2. Step Two

    Make a backup of your company file

  3. Step Three

    Log in to your company file as the Admin user

  4. Step Four

    Choose the users list:

    💠 QuickBooks Desktop Pro and Premier: Select the company menu -> set up users and passwords -> set up user.
    💠 QuickBooks Desktop Enterprise: Select the company menu -> users -> set up users and roles.

  5. Step Five

    Select the default admin user -> click edit user

  6. Step Six

    Change the password to a temporary password

  7. Step Seven

    Click Next -> then finish

  8. Step Eight

    QuickBooks Desktop will re-encrypt data in your file

    💠 If QuickBooks Desktop crashes while encrypting, send your file to data services for recovery fees may apply.
    💠 If the encryption process completes see a “working” window while the encryption process is working.

  9. Step Nine

    It is very important to: File -> Close Company/Log off) -> then close the program completely -> log in again as the admin user. This will finish the re-encryption process.

  10. Step Ten

    The admin user’s encryption should be fixed so that you can log in with the new password.

    To ensure about encryption is fixed, check the QBWinlog mentioned below:

    💠 Run the Verify Data Utility to check if the encryption process is completed.
    💠 Seek for the recent entries of the verify log (QBWin.log) such as:
    ►► LVL_SEVERE_ERROR–GetMasterKey Failed: The decryption has failed or
    ►► LVL_SEVERE_ERROR–GetDataAccessKey Failed: The decryption has failed
    💠 The error is fixed if you find out that the errors above for the admin user in the latest entries of the log you can change your password.
    💠 If the error is not fixed the errors in the latest entries of the log, you will need to send your file to Data Services for recovery. Send your file to Data Services for repair if the Masterkey error is for your Admin user.

Need Professional Help?

Also you can choose QuickBooks Helps Phone Number for resolving your WebConnect Encryption issue. It is an independent technical support provider for QuickBooks accounting software and peripherals. It houses experienced and knowledgeable professionals who with their combined skills help to resolve the issues. The resolution offered is complete and assured to be resolved in the minimum wait time.


Further Reading