Quickbooks Unrecoverable error - How it actually shown

What is Unrecoverable Error in Quickbooks

There is a wide range of QuickBooks Unrecoverable errors that happen due to any critical fault like program stop unexpectedly or specific system issues. It is caused due to the corrupted components of QuickBooks, company file issues, network problems, data integrity with company files, and more. Fix it by suppressing QuickBooks Desktop, create a new Windows admin user, or run Quick fix my program.

Error: QuickBooks Unrecoverable Errors

QuickBooks is one of the most widely used and frequently preferred accounting management application software across the globe, specifically for small & medium scale business. The application provides to all its users a plethora of services which include billing, invoicing, executing live transactions with configured bank accounts and so on.

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With the wide range of services, there are a lot of technical issues and glitches as well which customers face on a day to day basis, which are mainly related to data issues, network problems, application crashing on start-up, transactions failing and so on. All these issues come under the purview of the customer support team of QuickBooks who make sure that all glitches are resolved in a prompt manner.

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Now, amongst technical and functional issues, ‘unrecoverable issues’ are mostly caused when any of the transactions or operations abruptly stops or is interrupted due to any system specific issues. In most of such cases, the system prompts users to restart their QuickBooks application, or the application itself crashes and hangs up.

Common Unrecoverable Error Codes

These are some of the most common causes of Unrecoverable Errors, as well as the codes that may be associated with them. The error number you receive may differ from what is displayed due to the random nature of the errors.

The list is not exhaustive, and you may encounter an error that differs from the ones listed:

  • Error code 02457 79428
  • Error code 00000 15204
  • Error code 15563 13890
  • Error code 20103 33023
  • Error code 13824 75582
  • Error code 19758 63847
  • Error code 20888 41171
  • Error code 00551 46274
  • Error code 00000 14775
  • Error code 00227 55008
  • Error code 13730 84631

When you run into this problem, there are a few things to keep in mind

Unrecoverable errors can arise in a variety of circumstances, including but not limited to:

  • Creating a backup 
  • Downloading a payroll update 
  • Running Verify or rebuild 
  • Creating a company file 
  • Attempting to open a company file 
  • Closing any open window in a company file 
  • Creating a portable update 
  • Sending payroll via Direct Deposit 
  • Using the Open Previous Company feature 
  • Saving a transaction
  • Opening any window in QuickBooks like Company Snapshot, Transaction, Home Page, Reports. 
Quickbooks - Unrecoverable Error - We apologize for the inconvenience

Where, XXXXX denotes one of the unrecoverable error codes.

Causes Behind The QuickBooks Unrecoverable Errors

  • Due to the network issue.
  • The QuickBooks component is corrupted.
  • Outage of power supply.
  • Problem with QuickBooks company file at a time of login(network blimps) .
  • Also data integrity issue with Company file.
  • The error will appear if a QuickBooks component is corrupted or damaged.
  • If a network hiccup occurs when a user is logged in to the QB Company file.
  • If there are any Windows or QuickBooks updates that are missing.
  • Your data has been damaged, or your application code needs to be repaired.
  • It’s possible that your computer is having problems.

Signs and Symptoms of QuickBooks Desktop Unrecoverable Error

It’s highly important that a user is aware of all the signs and symptoms of the QuickBooks Desktop Unrecoverable error. This will assist them in quickly identifying the problem and arriving at a reasonable solution before further productivity loss occurs.

So, these are the indications of a QB Unrecoverable Error:

  • The QB desktop window becomes unresponsive.
  • QuickBooks Desktop crashes the moment it is launched.
  • The update process freezes or takes hours to complete.
  • QuickBooks Desktop freezes, preventing the user from working.
  • The transactions will be unable to be saved in the company file by the user.
  • QuickBooks Desktop will not receive a software update.
  • When doing a specific task, the software will crash.
  • The user will be unable to locate a previously saved transaction in the company file.

When does QuickBooks desktop throw an Unrecoverable error?

The following are the possible scenarios in which an unrecoverable error pops up on your screen with varieties of error messages:

  • Currently, the Verify or Rebuild utility is being used.
  • When you use the Open Previous Company option for the first time.
  • During the process of saving a transaction or a record.
  • When a payroll update/upgrade is downloaded.
  • Payroll is sent via direct deposit at the time.
  • When making a backup or a company file.
  • Whenever you open a window in QuickBooks (Home Page, Company Snapshot, Reports, and Transaction).
  • When attempting to close any open windows within a company files.

These are a few conditions where you might encounter QuickBooks Unrecoverable error and will know about these errors later in the below section in detail. 

When is an unrecoverable error most likely to happen?

  • Out of QuickBooks Desktop, when you’re trying to print, email, or save as PDF.
  • When you open a QuickBooks Desktop file on a workstation, you get an unrecoverable error message.
  • Unrecoverable errors can happen when chaining targets or using the Rebuild function.
  • If your company’s file has been damaged by data.
  • After using QuickBooks Online Bill Pay to write checks or when importing adjustments made by your accountant.
  • whether you’re doing a bank reconciliation or looking at previous reconciliation reports

Important Pointers Must be Taken into Consideration 

Before preceding the troubleshooting, make sure 

Step 1: Update your QuickBooks Desktop to the latest release

QuickBooks Desktop can be updated automatically or manually. When you enable Automatic Updates, QuickBooks automatically downloads and installs the most recent updates as soon as they become available. Check for updates at least once a month if you opt to do them yourself.

If there is any new update available, you can perform the below steps to update the latest update release:

  • The very first, download the latest updates
  • Close the company files as well as QuickBooks 
  • Next, press the Windows Start menu to open it 
  • Look for the QuickBooks Desktop and then do a right-click on the icon 
  • Select the “Run as an Administrator” option 
  • Move to the “No Company Open” screen and select the Help menu 
  • After that, select the “Update QuickBooks Desktop” option 
  • Now, go to the tab called “Update Now” 
  • Then select the checkbox “Reset Update” 
  • Once everything is set then select the “Get Updates” option.

Once the updates are successfully done then open your QuickBooks Desktop once again. Select the “Yes” button to install the updates. After the installation process, restart your PC once again. 

Step 2: Create a backup of your company file 

  • Go to the File menu and then select the option “Switch to Single-user Mode” 
  • Next, move to the File menu once again and hover over the “Back up Company” 
  • After that, select the option “Create Local Backup” 
  • In the next window, select the “Local Backup” >> “Next” 
  • Go to the “Local Backup Only” section and select the Browse 
  • After that, select the location where you want to save your backup company file 
  • Set the number of backups that you want to keep (Optional)
  • This runs a test to make sure that your backup file is in good shape before you save it 
  • Once everything is set then select the “Ok” button 
  • Select the option “Save it Now” and then the “Next” button. QuickBooks saves a single company file as a backup. You’ll receive a confirmation message once it’s completed.
  • Every time when you get an unrecoverable error, select the “Send” option. The data gathered will aid Intuit in developing patch updates to improve the application.

Solutions to Fix Common QuickBooks Unrecoverable Error 

To quickly resolve QuickBooks Unrecoverable Error, you can try a few different approaches. Here are few of the solutions available to get rid of the error:

Solution 1: Determine The Number of Users Who are Affected

Note: If you don't use a username to open your company files or if no other users can open it, move on to solution 2. 

Determine how many users are impacted by using a different login credential to open the same company file. If the issue only affects one person, that user’s credential may be compromised. If this is the case, rebuild the damaged user.

A frequent user is damaged 

  • Select Set Up Users and Passwords >>> Set Up Users from the Company menu
  • Users in the Enterprise: Select Users >>> Set Up Users and Roles from the Company menu
  • Choose “Add User” and fill in the username and password then select the “Next” option 
Note: Do not use the username that has been damaged.
  • Make any necessary changes to the user and then click Finish
  • Select Close Company/Logoff from the File menu
  • Use the new login credential to access the company file.

When the Admin user is damaged 

From the QuickBooks Tool Hub, run the QuickBooks Tool Hub. This tool assists you in the correction of frequent unrecoverable errors. To use the tool hub, QuickBooks must be closed.

Step 1: Download and Install the QuickBooks Tool Hub 
  • First, close your QuickBooks Desktop software 
  • Next, you have to download the most recent version (1.5.0.0) of QB Tool Hub 
  • Save the file somewhere you can easily find the same 
Note: If you can figure out which version of Tool Hub you have if you've installed it before. The Home tab will appear. The latest version will be found at the bottom of the page.
  • Now, open the QuickBooksToolHub.exe file that you have downloaded 
  • Perform the instructions that appears on your screen and also agree to the terms and conditions 
  • After the installation completes then double-click on the Windows desktop in order to open the Tool Hub. 
quickbooks tool hub
Step 2: Run the QuickBooks File Doctor 
  • Select Company File Issues from the tool hub
  • Choose Run QuickBooks File Doctor from the drop-down menu
  • The file doctor can take up to one minute to open, if the QuickBooks File Doctor does not open, look for QuickBooks Desktop File Doc and manually open it
  • Select your company file from the drop-down option in QuickBooks File Doctor
  • If you don’t see your file, choose Browse and search to locate it
  • Select Check the file (just the middle choice) and then Proceed
  • Select “Next” after entering your QuickBooks admin password.

The length of time it takes to scan your files is determined by their size. It can take up to 5 minutes in most circumstances. Open QuickBooks and your company file after the scan is complete. Even if the scan resolves your problem, it may report that it failed.

Solution 2: Suppress your QuickBooks Desktop

Step 1: When starting QuickBooks, disable the desktop

  • Firstly, together press and hold the Ctrl key
  • To open QuickBooks, double-click the program’s icon
  • Keep pressing the Ctrl key until the window No Company Open appears.
no company open

Step 2: Suppress the Desktop while opening the Company File 

  • From the No Company Open window, choose the desired company file
  • Select “Open” while holding down the Alt key
  • If you’re asked for your login details, let go of the Alt key and type in your user name and password
  • Important: Do not release the Alt key if you are not prompted for your user name and password.
  • Hold down the Alt key when selecting OK. Wait until your file is entirely open before releasing the Alt key.
Important Note: QuickBooks will show you a blank screen. Your company file is totally open if you can highlight a QuickBooks menu by simply holding your pointer over it.
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Solution 3: Run Quick Fix my Program from the QuickBooks Tools Hub

QuickBooks will shut down any lingering background processes as a result of the Quick Fix. Your program will undergo a brief repair.

  • Select Program Problems from the QuickBooks Tools Hub
  • Select the “Quick Fix My Program” from the drop-down menu.
Quickbooks Tool Hub >> Quick Fix My Program

Solution 4: Open the sample Company file

Opening a sample company file can assist you figure out whether the issue is with your company file or with QuickBooks.

  • If the sample file opens, it’s possible that your company file or the folder where it’s saved is damaged. Copy the file to a different location and see if it helps.
  • If the error persists, restore your file using a recent backup or ADR. If your backup or ADR isn’t enough to get you back on track, try some simple data damage troubleshooting.
  • Proceed to the next solution if the sample file produces the same error message.

Open the Sample file 

  • Select the “Open a sample file” from the No Company Open window.
  • Choose an example file from the list.

To transfer the Company files to a new location.

Copying and opening the company file from a different location can reveal whether the folder where it is saved is corrupted or “too deep,” exceeding the file system path limit. If you get the same issue after relocating the company file to a different location, your QuickBooks installation or the company file is most likely corrupted.

  • Select the New >>> Folder from the right-click of anywhere on your Desktop screen
  • QBTEST is the name of the folder
  • Open the folder containing the company file
  • Copy the file by right-clicking it
  • Copy the company file and paste it into the QBTEST folder you made
  • From the QBTEST folder, open the company files.

Solution 5: Troubleshoot the QuickBooks Desktop Application 

  • Repair the QuickBooks Desktop
  • Choose Installation Issues and then QuickBooks Program Diagnostic Tool from the QuickBooks Tools Hub
  • Select Clean Install Tool in the QuickBooks Tools Hub
  • Microsoft components must be repaired manually
  • Consult an IT Professional or Microsoft if you are unsure about any of these processes
  • Reinstall or fix Framework for Microsoft.NET
Microsoft .Net Framework 4.5.2 Maintenance >> Repair .NET Framework 4.5.2 to its original state
  • Repair MSXML developed by Microsoft
  • Uninstall and then reinstall the program Visual C++ by Microsoft.

Solution 6: Create a new Windows Administrator 

Windows 7 and 8

  • To open the Run window, press the Windows + R from your keyboard
  • Select Ok after typing Control Panel within the Search box
  • Choose User Accounts and then Manage a different account
  • Select Create a new account, then type in the new account’s name
  • Create an account after selecting Administrator.

Windows 8.1

  • Press the Windows + R on your keyboard to open the Run window
  • Select the Ok button after typing Control Panel within the Search box 
  • Choose User Accounts >>> Manage another account >>> Other accounts >>> Add an account from the drop-down menu
  • Select Local account and then Sign in without a Microsoft account (not advised)
  • Select Next after entering the user name, password, and password hint
  • The Manage Other Accounts screen will appear again
  • Edit the newly created account after selecting it
  • The new user’s role is set to standard by default
  • Select Administrator from the drop-down menu and then click on the Ok button. 

Windows 10

  • Select the Settings >>> Accounts >>> Family & other users from the Start menu
  • Select Add someone else to this PC under Other Users
  • Add a user without a Microsoft account after selecting “I don’t have this person’s sign-in information”
  • Select the “Finish” tab once you’re done with entering the new account details
Suggestion: To ensure security, give the new account a password.
  • Choose Account Type after selecting the newly created account
  • Select the Administrator tab and then click the Ok button. 

Windows Servers 

Windows Server 2012

Servers are frequently maintained by computer technicians who are licensed. Before proceeding with the instructions in this section, consult with your IT specialist.

  • Open the Server Manager program
  • Select Tools >>> Computer Management from the drop-down menu
  • Select Groups after expanding “Local Users and Groups”
  • To access the Administrator Properties box and double-click on the Administrator Groups Next, select the “Add” option 
  • Enter the account you wish to add to the local admin groups in the Select Users, Computers, Service Accounts, or Groups window
  • Finally, choose the Ok tab.
Windows Small Business Server 2011 and 2008/R2
  • Use the Windows SBS (2011/2008) console to launch it
  • Go to the Users tab after selecting Users and Groups
  • Select Add a new user account from the Tasks pane to launch the Add a New User Account wizard
  • Fill in the blanks and then choose a role for the new user
  • For the new user, create a password
  • You will not be able to proceed without first entering a password
  • The password must be complicated enough to meet the requirements
  • Choose the option “Add a User”
  • Select the “Finish” tab when you’ve completed the rest of the instructions.

Solution 7: Stop QuickBooks Desktop from starting up with all windows open

  • To do so, hold down the Alt key while double-clicking on the QuickBooks icon
  • Then, when the system prompts you for a password, release the alt key and type the password for the logged-in account
  • Now press OK, and once the application has launched, press the ALT key once more
  • Finally, press the “ALT” key to finish the operation.
Important Note: When the QuickBooks application first begins, you must close any background applications and windows by selecting Close All Windows from the application's menu.

Solution 8: Copy the company file to your Desktop

  • Begin by opening the folder in which you have saved the company file
  • To find a file with the.qbw extension, use the locate option
  • Copy this file and drag it to your desktop, where you will paste it
  • Now, start the application by pressing the CTRL key; the message “No Company Open” will appear
CTRL key the message No Company Open will appear
  • Finally, hit a click on Open, and browse the file where you have pasted the company file.

Solution 9: Make use of the QuickBooks Component Repair Tool 

Make use of the QuickBooks Component Repair Tool
  • To begin, get the QuickBooks component repair tool and install it
  • Then you must run the tool and follow the Wizard’s directions to the conclusion
  • After that, you’ll need to update Windows and reset your computer
Make use of the QuickBooks Component Repair Tool 2
  • The final step is to try to open the software to see if it functions properly.

Solution 10: Modify the way of saving the form in QuickBooks 

  • To save the transaction, choose either the save and close tab or the save and new tab at the bottom of the form
  • The next step is to make sure the pointer does not land on a blank line on the sales form
  • Alternatively, leave the same on a line with a filled-in item
  • Before saving the transaction, click on to be printed
  • To print, go to the file and print the forms

Make use of the changes/edit the options if you’re getting the unrecoverable error when printing in QuickBooks:

  • To begin, go to the edit menu and select the preferences tab
go to the company preferences page and click clear
  • Then, before clicking the printing checkbox, go to the company preferences page and click clear the save transactions
  • In the final stage, you have to hit the Ok tab to save all the modifications that you have made.

Method 11: Run the Reboot.bat file

  • Begin by looking for the reboot.bat file in C:\Program Files(x86)\Intuit\QuickBooks xxx Ver 00.0 (xxx denotes the version of QuickBooks and 00.0 denotes the current version of QuickBooks)
  • Do a right-click the Reboot.bat file and select Run as Administrator
  • Start by opening the program to see if the problem has been repaired
  • If not, restart your computer and try again.

Method 12: Make use of the QuickBooks Auto Data Recovery Tool

Make use of the QuickBooks Auto Data Recovery Tool

You can restore your damaged or deleted QuickBooks backup files using the QB Auto Data Recovery method. This strategy can assist you in resolving QuickBooks unrecoverable errors.

Step 1: Recover the lost data using your original .TLG file with .QBW.adr.file

You can recover lost recent transactions by using the original Transaction Log file and the current version of ADR. To do so, follow the instructions below:

  • Make a new folder called QBTest on your desktop
  • Open the folder where the company file was saved
  • The company file location can be found on the Product Information screen and in the No Company Open Window
Important Note: Press F2 or Ctrl + 1 on your keyboard to access product details.
Recover the lost data using your original .TLG file with .QBW.adr.file
  • In your company’s file folder, look for the.tlg file
  • Your company file will have the same name as the company file you are looking for
  • If you can’t find the .tlf file, use the procedures below to show the file extension:
    • To open File Explorer, start by pressing the Windows + E keys
    • To proceed, select Organize >>> Folder to look for options (Windows 10, 8.1, and 8)
    • Select the File Name Extension from the View menu
    • Select Hide Extensions for Known File Types from the drop-down menu
    • After you’ve decided on the promoted choice, click Apply, then OK
  • Once you’ve located the.tlg file, copy and paste it into the QBTest folder you made on your desktop previously
copy and paste it into the QBTest folder you made on your desktop previously
  • Go to the QuickBooksAutoRecovery folder and open it and you’ll find it in the same folder as your company file
QuickBooksAutoRecovery folder and open it
  • Open the QBTest folder and right-click on the .QBW.adr file and then choose Rename
  • Remove the.adr extension from the file name by selecting it and deleting it
Remove the.adr extension from the file name by selecting it and deleting it
  • Open the company file that you saved in the QBTest folder in QuickBooks.
  • Using the account register, check and validate that all transactions are present in the file.
  • Perform the next step by making sure of the data integrity: File >>> Utilities >>> Verify Data
Perform the next step by making sure of the data integrity File >>> Utilities >>> Verify Data
  • You can now relocate the damaged file to a new location and replace it with the duplicated file from the QBTest folder.

Step 2: Use the .QBW.adr and .TLG.adr files to recover recent transactions

It’s worth noting that this QuickBooks Auto Recovery process can take up to 12 hours to recover lost data:

  • To begin, make a new folder on your Desktop called QBTest
  • Now, open the QuickBooksAutoDataRecovery utilizing the QuickBooks company file option

By hitting F2 or Ctrl + 1 and No company open window on the product information screen, you may examine the location of the company file.

  • The .TLG.adr and .adr files can be accessed
  • The name of these files is the same as the name of your company file.Show file extensions are displayed
  • If you’re having trouble identifying the .TLG.adr and .QBW.adr files, follow these steps to reveal the file extensions:
    • To begin, use the Windows + E keys on your keyboard to open the File Explorer
    • Select the Organize >>> Folder and Search from the drop-down menus
    • Now go to the View menu and select File name extension
    • Finally, select Hide extensions for known file types, then Apply followed by Ok button
  • Copy and paste the .TLG.adr and .QBW.adr files into the QBTest folder
  • Select the two files and put them into the QBTest folder, then eliminate the .adr extension
  • After that, you’ll need to launch QuickBooks
  • Open the QBTest folder and find the company file
  • To check transactions, it is recommended that you use the account register
  • To check if the data integrity is intact, go to the File >> Utilities >> Verify Data and perform the steps given
data integrity is intact, go to the File - Utilities - Verify Data and perform
  • You can copy the recovered data from the QBTest folder and paste it in the original QuickBooks company file folder if it is not damaged in any way.

Solutions to fix QuickBooks Unrecoverable Error on different Windows


However, QuickBooks Unrecoverable error also occurs while trying to switch to multi-user mode. Moving to a multi-user environment, you’ll need to log into Windows as an administrator. Because you don’t have admin rights to login, you may face such QuickBooks unrecoverable errors. To help you out, the below are provided some troubleshooting steps to create a new Windows admin to deal with this error on different Windows:

QuickBooks Unrecoverable Error on different Windows

Windows 7

  • Begin with launching the Run window by start pressing the Windows + R keys simultaneously from your keyboard 
  • Then go to the Control Panel and pick the Ok icon
  • After that, go to the User accounts tab >> move to the Manage another account tab
  • Further, you have to go to the Create New Account tab and give the new account a name
  • In the end, you must select the Administrator tab and then the Create Account tab.

Windows 8.1

  • To open the Run window in Windows 8.1, you have to press the keys Windows + R together at the same time
  • Next step is to type Control Panel into the search box and then click Ok
  • Now, you have to move to the user accounts tab >>> manage another account tab
  • Once done then go to the other accounts tab, as well as add an account tab
  • Moving forward, try signing in without a Microsoft account followed by selecting the local account tab
  • After that, pick the next button and enter the username, password, and password hint
  • You’ll be routed to the manage other accounts window, where you should choose the newly created account and then click the edit icon
  • When you get to the finish, click on the admin tab 
  • At last, click on the Ok tab to successfully accomplish the process.

Windows 10

  • To get started, go to the Start menu and then to the Settings tab
  • Next move is to select the accounts tab followed by selecting the family and other users tab
  • Then, under the other users symbol, click on the Add someone else to this computer icon
  • Again next step is to click the “I don’t have this person’s sign-in information” icon
  • Along with that, select the option “Add a user without a Microsoft Account” from the drop-down menu
  • After that, type in the new account’s name before hitting the Finish button
  • It is important to note that to ensure security; you must assign a password to the new account
  • Choose the account that you have just created and then move to the Account type tab
  • Finally, you’re supposed to select the tab called administrator followed by pressing the Ok button.

Solutions to fix QuickBooks Unrecoverable Error on different QB versions


QuickBooks 2012 Version

QuickBooks Desktop 2012 version 

Users often face unrecoverable error messages in QuickBooks 2012 version when they try to open or close a company file but it says the software cannot reach the requested file. Apart from error messages, you may also receive error pops up carrying numeric error codes which are 10 digits long in a “5-digits space 5-digits” sequence. However, the reason behind the error can be multiple and some of the common reasons are jotted down:

  • Power outages 
  • network blip at the time of user log in to company file 
  • Network issue 
  • Missing Windows or QuickBooks updates 
  • Data got damaged, and more.

All unrecoverable file errors can be fixed using the QuickBooks 2012 R14 service pack.

Update your QuickBooks Desktop 

To install QuickBooks 2012 R14 service pack on your QuickBooks installation, follow these instructions:

  • While starting QuickBooks, press the Ctrl key from your keyboard
  • Update QuickBooks from the Help menu
  • Click Update Now on the “Update QuickBooks” page
Update Now on the “Update QuickBooks”
  • Once you are done with that, choose the Feature Options
  • Get Updates that can be found by clicking the link.
  • Exit the application after the update is complete.
QuickBooks 2013 Version

QuickBooks Desktop 2013 version 

While opening or working in QuickBooks Desktop, you may encounter an unrecoverable problem. The error is caused by a variety of factors and few are like:

  • Updates for Windows or QuickBooks are missing.
  • Resulting in data loss
  • Problems with your computers
  • It is necessary to repair the programme code.

You can fix it via multiple ways but the most common way is by 

Repairing your company file using the Rebuild Data tool:

QuickBooks Desktop has the Rebuild Data tool, which automatically corrects small company file data errors.

  • Select Rebuild Data from the File menu, then hover over Utilities
  • Select Ok on the QuickBooks Information window
  • To save a backup, follow the onscreen instructions
  • Allow the program to repair your file (It might take a while)
  • QuickBooks may appear to be frozen, but it is still functional as long as you can move your mouse.
  • Select Ok when the tool complete the repair process
  • Select “File” from the File menu and then pick “Verify Data” from the Utilities menu
  • Allow the tool to do a data check on your file.

Select Ok if QuickBooks does not detect any issues. You may continue to use your company file. You haven’t suffered any data loss. Select Rebuild Now if QuickBooks detects a problem with your company file.

QuickBooks 2015 Version

QuickBooks Desktop 2015 version

Like other versions, QuickBooks 2015 version also encountered unrecoverable errors. It occurs while opening the company file or when clicking on the save, print, or ship icon which is actually located at the top of the transaction. The error number you obtain may vary due to the random nature of the faults, as seen in the table above. The list is not exhaustive, and you may encounter an error that differs from the scenarios discussed above.

Need not have to worry anymore! Intuit suggests multiple ways that are discussed in the above section of this article to fix the error. 

One of the most tried-and-true methods of preventing this problem is

Stopping the application from launching all windows at startup 

  • While double-clicking the QuickBooks application icon, hold down the Alt key
  • Release the Alt key and type your password when the system prompts you for your user password
  • When the application launches, press the Alt key once again
  • Let go of the Alt key at the end of the process.
QuickBooks 2016 Version

QuickBooks Desktop 2016 version 

At times, unrecoverable errors can be extremely challenging to be deciphered and debugged. The error does not clearly mention the source of the issue. There can be innumerable reasons which can point to this “Unrecoverable error” including network issues (especially in case of system issues), database connectivity errors, port related issues, third-party connecting software problems, and more. 

However, a possible way to fix issues in the QuickBooks Desktop 2016 version is to check your system configuration file which is created during the installation process. Many times, certain irrelevant entries get added to the file, causing the system to crash and throw unexpected error messages. 

Quick common troubleshooting for QuickBooks Unrecoverable error:

  • Check for the number of users affected from this error
  • Close all the company files 
  • Create a sample file and verify whether the error still arise for a new sample file 
  • Go to the folder in which QuickBooks is installed. In the base directory you can find reboot.bat. Open the file and type Y and hit Enter key. With this, QuickBooks will be registered again. 
  • Trying repairing your QuickBooks damaged company file.
QuickBooks 2017 Version

QuickBooks Desktop 2017 version 

The unrecoverable error often encountered in QuickBooks Desktop 2017 or later version while loading record merchant service. This may arise due various reasons including a merchant who didn’t have full admin credentials logged in, on two workstations, a merchant account was logged in with the identical company file, damaged QuickBooks, and corrupted data.

Here are the multiple ways help you to fix the error QuickBooks Desktop 2017 version:

Way 1: Assign full admin rights to your merchant login 

  • Go to merchantcenter.intuit.com and log in.
  • Select Users from the Accounts menu.

Way 2: Login from a single computer

You can’t use the same merchant account login to access the company file on two distinct workstations. Otherwise, it may result in an error.

Way 3: Examine the QBwin.log file

Review the QBwin.log for an LVL error if the fault is caused by a corrupted business file.

Way 4: Run a clean install of QuickBooks

You’re reinstalling the QuickBooks components and installation files into a completely new folder in the same default location when you do a clean install of QuickBooks.

QuickBooks 2019 Version

QuickBooks Desktop 2019 version 

Users receive unrecoverable error messages when accessing to write checks in QuickBooks Online Bill Pay. The software actually pops up an error when the Bill Pay service gets discontinued or might get expired/outdated and it is the only reason to get such unexpected unrecoverable error in QuickBooks 2019 version. Make sure, you disconnect QB Online Bill Pay before discontinuing the service. 

To continue with the Online Bill Pay service, you need to set up a direct connection in QuickBooks Desktop. You are required to apply for online payment services via bank in order to set up an account. Once you connect your bank account to QuickBooks then you are all set to pay your vendors bill directly in QB.

QuickBooks 2020 Version

QuickBooks Desktop 2020 version 

Well, getting QuickBooks Unrecoverable errors is pretty common and throws error messages while working in software. It often occurs after rebuilding your company file in QuickBooks Desktop Enterprise 2.0 version, the QBWIN.log (QuickBooks log files) displays Target Chaining errors and also an Unrecoverable Error message in some cases. When you run Audit Trail or Transaction Detail reports, you may see In Version 2.0 in the Entered/Last Modified column instead of the actual date of affected transactions.

These issues could be caused by a lack of RAM (memory) allocation during the Verify/Rebuild process. 

If your company file is less than 2GB, do the following steps to fix an unrecoverable error:

  1. Run Rebuild 
  • Select Utilities, then Rebuild Data from the QuickBooks File menu
  • After selecting OK, wait for the rebuild to complete.
Note: The View Results screen that appears immediately after the Rebuild may display inaccurate results under the Errors we couldn't solve section in some circumstances. Please ignore.
  1. Run Verify to ensure there are no additional errors
  • Select Utilities from the QuickBooks File menu, then Verify Data
  • After selecting OK, wait for the verification to complete.

List of scenarios when QuickBooks Unrecoverable error can be encountered including displayed different numeric QB Unrecoverable error codes:

The error codes or numbers may change from the actual ones due to the random nature of the faults. The list below is not exhaustive; you may encounter other errors as well, which will vary depending on the situation.

1. QuickBooks unrecoverable error when opening company file

What is it & How it can be fixed

When a user tries to open a QuickBooks file and the software is unable to do so, an error notice appears that states, “QuickBooks has encountered a problem and needs to close”. There is more than one reason for being responsible like data damage, data integrity with your company file. Try fixing by copying your company file to your desktop.

2. QuickBooks Unrecoverable error when sending email

What is it & How it can be fixed

When there is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port, QuickBooks unrecoverable error when sending email message appears. If you are unable to print, email, or save as a PDF from QuickBooks Desktop, you can use the QuickBooks Print & Print Repair Tool to resolve the issue.

3. QuickBooks Unrecoverable error when printing checks

What is it & How it can be fixed

Users are unable to print checks and it displays an error message that says QuickBooks can’t complete the current action due to a missing component. It occurs because of a missing pdf file component. Run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub or verify that you can print to your XPS (only for Save as PDF and Email issues).

4. QuickBooks Unrecoverable error when logging in

What is it & How it can be fixed

The error occurs if a network blip while a user is logged in to QB Company file. You can fix it in various ways including suppress the QuickBooks desktop, use QuickBooks component repair tool, use QuickBooks Auto Data recovery, download QuickBooks Tools Hub and run Quick Fix my Program, or try to run Reboot.bat file.

5. QuickBooks Unrecoverable error 19062 00238

What is it & How it can be fixed

The error usually occurs in QB Premier Accountant Editions 2019. A conflict between QuickBooks 2020 and 2021 may have generated the error you received.  Make sure you have the most recent version of QuickBooks installed. This ensures that the program displays the most up-to-date foreign exchange rate and that any necessary patches are downloaded to correct any unexpected behavior.

6. QuickBooks Unrecoverable error when importing accountant’s changes

What is it & How it can be fixed

You’ll get this unrecoverable error message when importing an accountant’s changes into a client’s company file. It usually displays a report of the changes that couldn’t be imported. Unrecoverable errors are caused by various reasons, but the most common reasons are missing Windows or QuickBooks updates, data damage, etc. You can fix it by verifying data and re-creating change files.

7. QuickBooks Unrecoverable error on startup

What is it & How it can be fixed

When you open your QuickBooks application or operate in QuickBooks Desktop, it may occasionally crash and throw unrecoverable errors. The reason behind this error is Power outages or you might have left many windows open when you last closed the file. Stopping the application from opening all windows at startup is one of the most tried-and-true methods of preventing this problem.

8. QuickBooks Unrecoverable error creating invoice

What is it & How it can be fixed

QuickBooks Unrecoverable error is an annoying and typical issue faced by users. The main cause of the QuickBooks unrecoverable problem is because you have too many windows/applications open when you start QuickBooks. You can remedy the error by blocking QB from launching “All windows at startup” or by trying to access the sample file, and many others.

9. QuickBooks Unrecoverable error when closing

What is it & How it can be fixed

It is one amongst one of the common errors that users come across while attempting to open or save the company file. It mainly displays as you might have left many windows open when you last closed the file. Easily rectify the error by identifying how many users are affected or simply running the QuickBooks fix my program.

10. QuickBooks Unrecoverable error 14433

What is it & How it can be fixed

A wide array of system issues can promote QuickBooks Unrecoverable Error 14433 and outdated version or data damage are the major problems. That’s why it is suggested to you to make sure that your software and windows must be updated with the latest released version.

11. Quickbooks unrecoverable error 19722 63784

What is it & How it can be fixed

It also belongs to one of “5 digits space 5-digits” sequence QuickBooks Unrecoverable error. The error message indicates that the accounting software has experienced the critical application fault. It can occur in numerous situations but are not limited to: trying to open a company file, creating a company file, printing checks, closing company files, and a lot more.

12. QuickBooks unrecoverable error 20888

What is it & How it can be fixed

The error strikes when you’re trying to update your payroll form. Pressing the ALT key while right-clicking on the QuickBooks application icon is the most popular technique to fix the problem. Further you have to proceed with the given prompt instructions to successfully accomplish the troubleshooting to get rid of such QuickBooks Payroll unrecoverable error code.

13. QuickBooks unrecoverable error when exporting to excel

What is it & How it can be fixed

The error can take place anytime, when you’re conducting export to excel or some other within your QB account. Though QuickBooks Unrecoverable error is self-explanatory but behind the error crops up can be multiple. Ensuring that QB should not open in all Windows at once at startup is the primary way to avoid such issues.

14. QuickBooks unrecoverable error when downloading credit card

What is it & How it can be fixed

Users experience an Unrecoverable error when they’re trying to download regular bank transactions in QuickBooks. Sometimes, it also happens when they use the banking menu to process payments. There are ways suggested by experts for the users with older versions must update their application to match the new programmed codes and also clear the cache within the Internet Explorer that connects to the QBDT account.

15. QuickBooks Unrecoverable Error when registering

What is it & How it can be fixed

A user receive an error messages stating that “QuickBooks Desktop Unrecoverable Error (error code) Microsoft .Net Framework is corrupted and needs to be repaired” or “Unrecoverable error: QBGDS plug-in has encountered a problem and needs to close”. It is usually experienced by users when they are attempting to register or activate their QuickBooks application.

16. Getting an Unrecoverable Error when creating a company in QuickBooks

What is it & How it can be fixed

While creating a company file in QuickBooks Desktop, you may encounter an unrecoverable issue. It is actually caused by a variety of factors including updates for QuickBooks or Windows aren’t installed, resultant data loss, issue with your computer, etc. However, you can fix it by resolving data damage in QuickBooks Desktop.

17. QuickBooks Unrecoverable Error when attaching file

What is it & How it can be fixed

It is a common error that you may notice while working on your QuickBooks application. As a result, you are unable to save any transactions or unable to update the software when the error message appears. Incomplete QuickBooks installation,  improper Windows update, damaged data files. QuickBooks Auto Data Recovery can assist you to restore QuickBooks backup files.

18. QuickBooks Unrecoverable error downloading bank transactions

What is it & How it can be fixed

Users come up with an QuickBooks Unrecoverable error while downloading bank transactions. It happens because of  missing QuickBooks updates, data damage, or QB needs repairing. You’re suggested to update your application to reflect the updated programmed codes. It is also recommended to clean the cache in Internet Explorer, which links to your QB account for your bank connection.

19. QuickBooks Unrecoverable Error merchant services error code 19843 49519

What is it & How it can be fixed

You can find an unrecoverable error when loading Record Merchant Service Deposits in QuickBooks 2017 and later versions. It can be caused due to a merchant logged in without full admin rights, data corruption, damaged QuickBooks. You can fix the error by assigning full admin rights to your merchant login or perform a QuickBooks clean install.

20. QuickBooks Payroll Form Unrecoverable Error 19718-32143

What is it & How it can be fixed

As you know QuickBooks Unrecoverable varies on their and this error occurs when user deleted the company file or when trying to update the QB Payroll but unable to finish it. So, make sure that QuickBooks should not be opened when the Windows starts in order to fix the error.

21. QuickBooks unrecoverable error create journal entry

What is it & How it can be fixed

It is usual to get an unrecoverable error while creating a journal entry in a QB company file. If you receive QuickBooks Unrecoverable error. “XXXXX” says that the program might face condemnatory application faults. Apply the basic troubleshooting or use a common tool called run reboot.bat, try suppressing your company file, open a sample company files.

22. QuickBooks Update Unrecoverable Error after crash

What is it & How it can be fixed

Crashing down of the software is a common symptom of QuickBooks Unrecoverable error. It usually happens when users are trying to open the company file after updating but unable because of corrupt or damaged data and lots more can also be factors responsible for the same. However, making use of the QB component repair tool might help you in fixing the error.

23. QuickBooks unrecoverable error 0000 0000 0000

What is it & How it can be fixed

It is an error that can be encountered while setting up payroll error code in the format 0000 0000 0000. Depending on the user’s payroll activity, this error may change. The message “Error: QuickBooks Payroll Setup-Error code: 0000 0000 0000. You could also run into faults that are unrecoverable. The range of errors could be anything between 00000 00001 and 0000 99999.

24. QuickBooks unrecoverable error switching to multi

What is it & How it can be fixed

This error can be caused due to a variety of factors, such as network issues and damaged files. It usually occurs when trying to switch into multi-user mode. In order to resolve QuickBooks Unrecoverable Error swiftly, make sure you have a dedicated server or machine for storage of your company file, also hosting is turned on in your server or main computer.

25. QuickBooks Unrecoverable Error when entering password

What is it & How it can be fixed

Unrecoverable error is known as the most common error that usually appears when you try to open the company file or perform some other tasks. This error message usually strikes when typing user ID or password. There is a handful of solutions to easily rectify the error is the Suppression of your QuickBooks Desktop.

26. QuickBooks Unrecoverable Error when backing up

What is it & How it can be fixed

Many times, users had to deal with QuickBooks Unrecoverable Error while backing up the data file. You can try to resolve it by restoring your backup using the Auto Data Recovery (ADR) tool. However, the QuickBooks Unrecoverable error can also be resolved by running QB Diagnostic Tool, performing a Clean Install, and more.

27. QuickBooks Desktop Unrecoverable Error when attaching file

What is it & How it can be fixed

QuickBooks Unrecoverable error encountered when trying to attach a file, as a result your system might crash. It can be caused due to large size of data file, incomplete installation, damaged data files, and more. To resolve the issue, go for a clean reinstall; make use of QuickBooks Component Repair Tool to repair all your damaged files and components.

28. QuickBooks desktop unrecoverable error when invoicing

What is it & How it can be fixed

Users also experience Unrecoverable errors while creating or sending invoices. But they are unable due to network problems, a lack of Windows or QuickBooks updates, or data integrity issues. You’re suggested to always up-to-date your application with the latest Maintenance release and you can use some Intuit’s provided tools including QuickBooks Clean Install, Diagnostic tool, File Doctor, and more.

List of Other QuickBooks Desktop Unrecoverable Errors

QuickBooks unrecoverable error 20086 55922
QuickBooks unrecoverable error 18632 81454
QuickBooks unrecoverable error 19469 33976
QuickBooks unrecoverable error 00026 10384
Unrecoverable Error QuickBooks 05849 10993
QuickBooks Unrecoverable Error Code 17516
QuickBooks unrecoverable error 19730 04338
QuickBooks unrecoverable error creating proposal
QuickBooks error unrecoverable error 19681 94968
Unrecoverable Error converting quicken to QuickBooks
Quickbooks unrecoverable error 0483084033
Quickbooks unrecoverable error 2008963944
Quickbooks unrecoverable error 14561 82389
Quickbooks unrecoverable error 14545 26722
Quickbooks unrecoverable error 00046 41280
Quickbooks update unrecoverable error after crash 20064
Quickbooks unrecoverable error code 17396
Quickbooks unrecoverable error 15844 00195
QuickBooks unrecoverable error 0007289440
Quickbooks unrecoverable error 07761 52687
Quickbooks unrecoverable error 19879 92424
Quickbooks unrecoverable error 19616 14040
Quickbooks unrecoverable error 2002560754

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FAQ

  1. How would you define QuickBooks Unrecoverable Error?

    Also known as the most common occurrence, QuickBooks Unrecoverable error. It is usually encountered when you try to open your company file or when you click on the save, print, or ship icon which you find at the top of a transaction. This error shows that your QuickBooks software has experienced “critical application fault”. Apart from that, it displays different numeric error codes, each error containing 10 digits in a 5-digits space 5-digits sequence.

  2. How do I update my QuickBooks to fix all QB unrecoverable errors?

    From your QuickBooks home, open the “Help menu” and then choose the “Update QuickBooks” option. Hit the “Update Now” button. Choose the updates you want to download and then open the “Get Updates” menu. After this, close and restart the QuickBooks software, and a window will pop-up on your screen if you wish to install the update now or later as per your according.

  3. What is the common way to resolve the QuickBooks unrecoverable error?

    Firstly, press the ALT while hitting the double-click on the QuickBooks application icon. After a while, guidelines will update on your screen for the new user update. After this, release the ALT key and then write in your password. Once the application launches hit the OK button and release the ALT key and you are all done with this program.

  4. What to do if I experienced QuickBooks Unrecoverable error because of data damage?

    If you notice the issue caused due to data damage then you can simply run the Rebuild Data tool which helps you to repair your data automatically. You can also use the QuickBooks File Doctor to fix your damaged company file. If you want to manually repair your company file then you do it by rebuilding your data:

    1. Go to the File menu and then hover over Utilities >>> Verify Data
    2. Let the tool check your file for data issues
    3. From the Verify Results screen, select Expand All to see the errors.

  5. Is it possible that QuickBooks Unrecoverable Error occurs while running Rebuild Utility?

    The QBWIN.log (QuickBooks log files) contains Target Chaining issues once you rebuild your company file in QuickBooks Desktop Enterprise. An Unrecoverable Error notice may also appear in some instances. Bills (or, in certain cases, invoices) and payments are unlinked when the company file contains these chaining mistakes, and the related payments lack names.

  6. How can I get rid of software crashes with a QuickBooks unrecoverable error while performing bank reconciliation?

    The software crashes when opening a PDF file of a bank reconciliation report or when reconciling using an older version of Adobe Reader or Adobe Acrobat. You can troubleshoot an unrecoverable error by updating your Adobe Reader to the latest release.

    Here’s how:

    1. In the Adobe Reader, go to the Help menu and select the “About Adobe Reader” tab
    2. If versions 8.0, 9.0, or 10.0 are displayed, you must update to 11.0 by downloading Adobe Reader 11.0 from Adobe’s website
    3. When you’ve finished installing Adobe Reader 11.0, reboot your computer and try to read your prior bank reconciliation report.

  7. Why am I getting a QuickBooks Unrecoverable error continuously when I am trying to select a transaction for reconciliation?

    It actually happens when there is a damaged Primary Name List and/or Chart of Accounts might also give an unrecoverable error with 10-digits code XXXXX XXXXX when you attempt to reconcile bank transactions.

  8. How do I fix QuickBooks Unrecoverable error to continue my reconciliation process for bank transactions?

    You can perform basic data damage troubleshooting or try to restore your company file using Auto Data Recovery (ADR) or using recent backup. The detailed steps are already discussed in the above article; please refer to them for the same.

  9. What are the steps involved in restoring a backup of the company file in QuickBooks?

    1. Select Open or Restore Company from the File menu in QuickBooks
    2. Then click “Next” after selecting Restore a backup copy
    3. Again click “Next” after selecting Local Backup
    4. Look for your backup business file on your PC. This is how it should look: [Your company’s name].qbb
    5. Choose a location for your restored company file by selecting a folder
    6. After that choose Open followed by selecting “Save” when you’re finished
    7. If you receive any warnings regarding the possibility of your data being overwritten, choose the option that best suits your needs. If you’re not sure if you want to overwrite something, don’t.

    You now have a fresh company file from which to work and it also resolves QuickBooks Unrecoverable errors.

  10. What is the basic troubleshooting to resolve the QuickBooks Unrecoverable error?

    When you encounter the error, you have to start with using the Alt key, press it along with double-clicking on the QuickBooks application. After a while, guidelines will update on your screen for the new user update, after this, release the Alt key and then type password. Once the application launches, simply hit the Ok button and release the Alt key and you’re done with this process.

Further Reading