What is Sage ACT Error 2601 & How to Fix It?

Sage ACT is a Customer Relationship Management (CRM) application. It was developed so that all the data can be maintained in a single database but can be shared among multiple users. Through Sage ACT, you can be connected to many popular business apps like Outlook, Google, QuickBooks Online, etc.

It is a simple and flexible software which make your work smooth as well as effortless but under a few occasions user may come across some technical error like “Sage ACT Error 2601”. It is quiet different from other Sage technical errors like Sage Error code 1920, Sage error 1324 or 1603.

Causes of Sage ACT Error 2601

Error: Sage ACT Error 2601

Sage ACT is available in three editions i.e. ACT! Pro, ACT! Premium and ACT! Cloud Essentials. Users may encounter Sage ACT Error 2601 when they are trying to create a back up, copy, repair, create a remote database, or synchronize a remote database.

They will receive following message:

“Error: Cannot insert duplicate key row in object ‘sys.syscommittab’ with unique index ‘si_xdes_id’……..error 2601”

This error generally exist in Sage ACT products (ACT! Pro, ACT! Premium). It is available in ACT! Version 2012, 2013, v16, v17, 18.

Solutions for Sage ACT Error 2601

When a user has encounter this Sage ACT! Error, they can follow the steps mentioned below and resolve this problem. Users who are using Microsoft SQL Server Express can use the ACT! Diagnostics version 17.1 or above.

They can automatically download

Total Time: 14 minutes

  1. Step One

    Close Sage ACT! And any other applications which runs on SQL Server.

  2. Step Two

    Download and save Act_Diagonstics_v17_2.exe

  3. Step Three

    Open ACT! Diagnostics v17.2.

  4. Step Four

    Click on OK option of disclaimer.

  5. Step Five

    Click on Databases and select Database list.

  6. Step Six

    Select the affected database > Click on Actions > select Syscommittab Repair option.

  7. Step Seven

    When you will receive warning notification, close all applications which use SQLServer. Click on “Yes” to start the update and repair.

  8. Step Eight

    After you close the status bar as well as command windows and ACT! Diagnostics opens automatically, close it.

By following the steps above, a user can easily resolve the Sage ACT Error 2601.

Need Professional Help?

If the user still has some query and is not satisfied with outcome, they can contact Sage customer support by calling on their toll free number Chat now. smbaccountants.com is third party Sage customer support consultant. There are certain situations when a Sage user is unable to get in touch with Sage customer support. So they look for other alternative Sage consultants such as smbaccountants.com. They have a team of Sage experts who have dealt with such technical issues.


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