Unable to Determine Quickbooks Version

Which is QuickBooks Version Running on the System?

Sometimes QuickBooks users face opening a company file from the File Manager, you receive the following error: Alternate QuickBooks Version – QuickBooks File Manager was unable to find the QuickBooks version the Company file was created with. Would you like to upgrade this file to the latest version of QuickBooks?

Causes of Error when you are not able to determine the version of Quickbooks?

The main reason of the occurrence of this error is if for e.g. – the QuickBooks Pro version is installed instead of QuickBooks Premier Accountant’s version.

The QuickBooks File Manager is not designed to work with the Pro or Premier version of the QuickBooks desktop. And the error occurs restricting the user to access the software.

How to Resolve Unable to Determine Quickbooks Version?

The easy way to resolve the error is to install the Premier Accountant’s version of QuickBooks. If you do not have the Premier Accountant’s version of QuickBooks, the file will need to be opened manually from within the Pro or Premier edition of QuickBooks business accounting software.

Important: QuickBooks file manager is restricted to open company files if the corresponding year of QuickBooks Premier Accountant's version is not installed on your computer.

If the problem still prevails for a long time contact QuickBooks technical support number. The in-house Intuit certified Proadvisors are approachable via various modes like phone support, email support, live chat, etc. At times due to some valid reasons you fail to reach the support professionals. In such a scenario, you can contact other reliable agencies.

Need Professional Help?

Also, you can choose QuickBooks ProAdvisor Support for resolving your QuickBooks software issue. It is an independent technical support provider for QuickBooks accounting software and peripherals. It houses experienced and knowledgeable professionals who with their combined skills help to resolve the issues. The resolution offered is complete and assured to be resolved in the minimum wait time. Contact us by dialing our toll-free help desk number smbaccountants.com.


  1. How do I find my QuickBooks Pro version?

    Initially, open your QuickBooks Desktop and then press the F2 key. Search for the Product name, number, and license number within the Product Information window. After that, look for the release which you find at the end of the product name. Now, go to the “Version Used on File” section and look for the list of versions (This list is sorted by date with the oldest version at the top and the most recent version at the bottom).

  2. What is QuickBooks File Manager?

    QuickBooks File Manager is a separate application for QuickBooks Accountant and QuickBooks Enterprise Accountant. It keeps company files as well as usernames and passwords in a safe location. You can import client QuickBooks files and easily upgrade from one QuickBooks version to another using this application. One can access QB File Manager using an icon from Desktop or from the Accountant menu in QuickBooks Accountant Editions.

  3. What are the different ways to launch QuickBooks File Manager?

    You can start QuickBooks File Manager in three ways: First way is to go to the QuickBooks Accountant menu and choose the QuickBooks File Manager option. The second way is to go to your Desktop and then hit the icon called “QuickBooks File Manager”. Third and the last way is to go to the Programs >> QuickBooks >> File Manager after pressing the Windows Start menu.

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