What is “QuickBooks Unable To send Your Invoice from Email” & How to Fix It?

At times when you attempt to email a report or transaction you might face the error message:

“QuickBooks is unable to send your email to Outlook. Close any open Outlook windows and try again”.

Causes for QuickBooks Send Email Not Working Error

Before you go through the solutions to deal with the restricted sending of the email invoices from QuickBooks, you must know the causes of the issue.

These include:

  • ⛔ Incorrect set up of email preference
  • ⛔ A damaged MAPI32.dll file
  • ⛔ QuickBooks running as administrator
  • ⛔ A damaged QuickBooks installation
  • ⛔ A damaged Outlook installation
  • ⛔ Outlook is open in the background when sending the email through QuickBooks

Solutions of Unable to Email Invoices from Quickbooks

There are a couple of solutions that you need to go through to make sure the issue is resolved. The first one is the most common and most effective of all. In case, the first one does not work, try the rest on the list.

1. Solution One: Make Sure QuickBooks is Not Running as Administrator

  • Go to the QuickBooks icon and right-click it
  • Select Properties
  • Choose Compatibility tab
  • Deselect Run this program as Administrator(If Run this program as Administrator option is grayed out, select Show Settings for All Users option)
  • Click OK
  • Exit and then restart QuickBooks

2. Solution Two: Check Email Preference Settings in QuickBooks

For users of Microsoft Outlook with Microsoft Exchange Server, it is recommended to log in to Outlook before checking the email preferences in QuickBooks.

The steps to be followed further are as follows:

  • Go to Edit
  • Choose Preferences
  • Select Send Forms
  • Go to My Preferences tab
  • Now set Send e-mail using to the option you want
  • Click OK
  • To check the preference settings, you can:
    1. Go to Edit
    2. Then, select Preferences
    3. Click Send Forms
    4. Choose My Preferences tab
    5. Select QuickBooks E-mail
    6. Click OK
    7. Choose Edit
    8. Select Preferences
    9. Choose Outlook
    10. Click OK
  • Now close QuickBooks and other programs that are running
  • Restart Windows
  • Now restart QuickBooks
  • Email the report, invoice or transaction

3. Solution Three: Check Email Preferences in Internet Explorer

Once the email preferences in QuickBooks are checked, the nest thing is to ensure the email preferences are correctly selected in Internet Explorer.

To achieve this, you can:

  • Close QuickBooks
  • Open Internet Explorer
  • Go to Tools tab
  • Choose Internet Options
  • Now go to Programs tab
  • Make sure the correct email program is selected in the Programs If the required email program is not selected as default, you can select the correct one.
  • Click Apply
  • Then, click OK
  • Close Internet Explorer
  • Open QuickBooks
  • Email the report, invoice or transaction

4. Solution Four: Examine & Repair MAPI32.dll

It is the most advanced technique to resolve the issue. Hence, having a professional to do this is recommended.

The steps or instructions to be followed are as follows:

A. Step One: Test MAPI32.dll functionality by using Word

  • Restart your computer
  • Open a blank Microsoft Word document
  • Go to File menu
  • Choose Send
  • Select Email as PDF Attachment
  • If the email does not open without showing any error, taking professional assistance is mandatory.
  • As soon as the email issue is resolved from the MS Word, email the report, invoice or transaction from QuickBooks

B. Step Two: Repair MAPI32.dll

  • Close all programs that are currently running
  • Click Windows Start
  • Select Computer
  • Go to C:\Windows\System32
  • Double-click exe
  • Follow the instructions as and when appears
  • Restart your computer after exe completes its action

3. Step Three: Rename MAPI32.dll

This is optional in case step 2 doesn’t work.

To resolve the issue in such a scenario, you can:

  • Close all programs that are currently running
  • Use File Explorer
  • Go to C:\Program Files(x86)\Common Files\System\MSMAPI\1033i
  • Right-click dll, rename it to MAPI32.dll.OLD
  • Restart your computer
  • Now run exe again
  • Restart your computer once the exe action is complete

5. Solution Five: Reinstall QuickBooks

When none of the above solutions are working, it is recommended to reinstall QuickBooks.

To do this, you can follow the below-mentioned instructions:

  • Go to Downloads and Updates page of the official website
  • Click the [Change] link to install the latest version by choosing the correct version and year
  • Click Download button
Need Professional Help?

If the problem still prevails you can contact QuickBooks customer support. The QuickBooks experts ProAdvisors provide you instant resolution so that you can resume your work hassle free. The Intuit certified ProAdvisors are approachable via various modes like phone support, email support, live chat etc. Sometimes due to some valid reasons you fail to reach the support professionals. In such scenario you can contact other reliable agencies.
Contact smbaccountants.com.


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